To ensure you are safely taken care of, all items in your package (jewelry, paper etc.) are sanitized with ultraviolet light right before they are mailed to you.
You will receive a confirmation email very soon after you place your order. It will typically take 1-4 business days to make your piece in the workshop after you place your order, and if there is any delay in the creation of your piece, we will contact you via email.
2-3 days if being mailed to Saskatoon a address, no tracking number
4-9 days via Canada Post, no tracking number
Orders sent to the United States will be through Canada Post. Shipping times vary due to delays in customs. There may be additional duties and taxes when importing goods from Canada, and we are not responsible for their payment.
Due to the personal nature of our products, they are final sale.
If you have purchased your Milk & Honey piece at a physical storefront that carries our products, you’ll need to follow their policies on returns.
If within 60 days of purchase (online or pop-up shop) there is a manufacturing fault (bead cracks, chain breaks, etc.) you can contact firstname.lastname@example.org for an exchange. Please include a photo of your piece in your email.
If after 60 days of purchase (online or pop-up shop), we can look into fixing your item for a small fee. Contact email@example.com for more info.